| Bid-for-Surgery Web Site to Launch (11/30)
MITCH RUSTAD c.1999 Medical Tribune News
Service
Internet-savvy consumers seeking elective, non-emergency surgery
may be no more than a mouse click away from finding a qualified
surgeon willing to do the procedure at a negotiated price.
The new auction service will be
available February 1, 2000 at the Web site Medicine Online, Inc. (http://www.medicineonline.com/
based in Huntington Beach, Calif.
Through Medicine Online, consumers
can post a request for surgery including face lifts, corrective
laser eye surgery and podiatric surgery. The postings will then be
made available to qualified surgeons, who may respond by listing
their credentials and professional fees.
``Bid-For-Surgery will operate
similarly to a medical eBay,'' said Kevin Moshayedi, chief executive
officer of Medicine Online (MOL). ``By using the power of the
internet, Bid-For-Surgery will offer consumers the opportunity to
exercise freedom of choice and one-stop access to qualified
surgeons, each having proven training, experience and credentials in
various specialties.''
Consumers seeking services can log
on to MOL, click on the Auction section and post a description of
the desired surgical procedure, such as cosmetic surgery. They will
also be required to provide health and background information. The
surgery request is then posted on the Web site in an encrypted and
confidential section. MOL processes the bids from affiliated
surgeons. The surgeons have 72 hours to bid.
At any time during or after the
bidding process, the prospective patient may log on to MOL and
monitor bids, as well as review the surgeon's background, including
board certifications/qualifications, licensure, years in practice
and number of surgeries performed of the type requested during the
previous two years. The surgeon's range of fees for the desired
services will also be posted.
But don't expect bidding to be
available anytime soon on any serious, life-threatening illnesses,
said Mike Sussman, chief operating officer, Medicine Online.
``We're limiting our bidding to
elective, non-emergency surgical procedures in several categories,''
said Sussman. Those areas include podiatric medicine, cosmetic and
plastic surgery, including facelifts, lyposuction, hair restoration,
dermatology and cosmetic dentistry. ``These are categories where
discretionary decisions are made outside of insurance coverage,
where consumers shop around for a qualified provider and the best
price.''
``We are going to provide
consumers with appropriate tools to compare and judge the
qualifications of the physicians,'' said Sussman. ``We have
confidence that the medical community will embrace this and be able
to deal honestly with the information they submit. These are
questions most consumers don't ask when they walk into a doctor's
office.''
Before any surgery takes place,
one face-to-face consultation is required. ``At the consultation,
it's up to the consumer and physician to agree upon the procedure,
price and any disclosure of additional fees, and whether the
consumer feels comfortable with that physician,'' said Sussman.
Bidding for medical services
online is sure to create some controversy, but Sussman said it's
simply another tool for consumers to utilize. ``It's unconventional
if you think its unconventional,'' he said. ``But if you look at the
various services people currently use, the Yellow Pages for example,
I think this will just become a conventional referral source.''
Not everyone in the medical
community is surprised by the Bid-For-Surgery concept.
``I guess it was just a matter of
time before this would come along,'' said Dr. Devinder Mangat,
president of the American Academy of Facial Plastic and
Reconstructive Surgery in Washington, D.C. ``The crucial thing here
is protecting the consumer. When you have a concept like this, you
could have people who would be bidding for a procedure that may or
may not be adequately trained or credentialed. The unknowing public
would go to that individual based on some slick marketing brochures
or claims of expertise. I see this concept working to the benefit of
the consumer only if the participating physicians are properly
credentialed. If somebody makes sure that physician is board
certified and has the experience, then it's not a problem.''
The only obstacle according to
Sussman, other than the prospect that a bidding doctor may be in a
different geographical location than the consumer, lies with the
physicians themselves.
``The key is for the physicians to
be honest and forthright in the way they present their credentials
and prices,'' said Sussman. ``The patients are empowered now to be
more informed, so if physicians want to use the Web as another
referral source, they are going to have to cooperate and be ethical
and honest.''
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(The Medical Tribune Web site is
at http://www.medtrib.com/
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